UX, CX and Service Design
Hi, I am Mauricio Perez. A Human Centred Design (HCD) strategist in Sydney, Australia. I specialise in Service Design, User Experience (UX) and Customer experience (CX). This means I make your products and services better for your users, customers, citizens and even staff by placing their needs at the centre of the design process.
Together we work by finding the right problem through research, analysis and synthesis. Only then, we can find the right solutions through design, testing and iteration. I work across government, financial, health and communication sectors. I have a passion for accessibility, inclusive, environmental and ethical design practices