One of the first activities that kicked off the WCMS project was the gathering of existing requirements by Business Analysts from the various departments in the ABC. The requirements were many and the function and contexts of usage of each needed to be better understood by the team in order to design and build a demonstration.
By sketching user journeys starting with the user story format:
“As a… (user type), I want to (task), so that (underlying need)”
This seems like a backward process to some User-Centred practitioners, as the most user-centric method would be to conduct research from actual users first. However, given the business requirements and focus on delivery in a time-frame, it was deemed more important to demonstrate functionality that was being currently served by existing ABC properties at the time.